Frequently Asked Questions

We're happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Payments & Security

Major cards (Visa, MasterCard, AmEx) and PayPal. Payments are processed securely (PCI-DSS compliant). We never store full card details.

UK orders include VAT. International orders are Delivered Duties Unpaid (DDU) unless specified; local customs, duties, and taxes are the customer’s responsibility at delivery.

One promo per order. Discounts can’t be applied retroactively or combined. We don’t offer price adjustments on past orders.

Orders


Select your size/colour, add to cart, and check out. You’ll receive: (1) order confirmation, (2) dispatch email with tracking, and (3) delivery confirmation.

We start production quickly. You have a short window (about 2 hours) after checkout to request changes or a cancellation. Email info@thewhitecollarproject.com with the subject “ORDER CHANGE – [order #]”. If production or packing has begun, we can’t alter or cancel. If the order ships, please use the returns process where applicable.

Email us immediately. If the parcel hasn’t shipped, we’ll update it. If it has shipped, we’ll ask the carrier to attempt an intercept (not guaranteed). Orders returned to us as undeliverable/insufficient address can be re-shipped once corrected; additional postage may apply.

Some releases include a pre-order window. Estimated ship dates appear on the product page and your receipt. Pre-orders reserve stock; your card is charged at checkout. Orders with both in-stock and pre-order items may ship together on the latest date unless we state otherwise.

To keep releases fair, we may limit quantities per customer/household, cancel suspected bot/proxy purchases, and block duplicate orders at our discretion.

Shipping

UK. Free worldwide shipping on orders over £100 (after discounts, before taxes).

Many items are made to order. Typical production is 2–5 business days before dispatch (peak periods may vary). You’ll receive tracking once shipped.

UK: 2–5 business days
Europe: 4–8 business days
USA/Canada: 5–10 business days
Rest of World: 7–14 business days
Carrier estimates only; customs, weather, or local delays may extend delivery.

To speed delivery, your order may ship in multiple parcels at no extra cost. You’ll receive tracking for each parcel.

If tracking shows delivered but the parcel is missing, contact us within 3 days of the delivery scan. For parcels stalled in transit, notify us after 7 business days (UK) or 10 business days (international). We’ll investigate with the carrier and, where appropriate, arrange a replacement or refund per carrier outcome. Claims reported late may be ineligible.

Returns & Exchanges

You may request a return or exchange within 14 days of delivery for unworn items in original condition with tags/packaging. Email info@thewhitecollarproject.com  with subject “RETURN – [order #]” to start.
Return shipping is the customer’s responsibility unless the item is faulty.

Non-personalised made-to-order items are eligible for return under the above window unless the product page clearly states Final Sale. Numbered/archival pieces may be Final Sale—we’ll label these on the product page.

Email us within 7 days of delivery with photos of the issue and packaging. We’ll repair, replace, or refund as appropriate. Keep all packaging until we advise next steps

We can’t accept returns for: (a) worn/washed items, (b) items without original tags/packaging, (c) personalised/ customised goods, (d) items marked Final Sale, (e) gift cards.

For the fastest turnaround, return the original item and place a new order for the desired size/colour. We’ll process your refund once the return is received and inspected.​

We’ll supply the correct returns hub in your approval email (this may differ by region/product).

Sizing & Care

Size charts live on each product page. Oversized silhouettes are intentional—if you prefer a closer fit, consider sizing down. Questions? Email us your height, weight, and preferred fit.

  • Machine wash cold inside-out
  • Line dry or tumble dry low
  • Do not bleach
  • Do not iron directly on prints/embellishments

Products & Authenticity

Many pieces are limited runs and will not be reissued. Numbered editions indicate scarcity on the product page.

Heavyweight cotton jerseys and premium blends; pieces are produced with trusted partners and inspected against our standards.​

Only purchases from thewhitecollarproject.com or authorised stockists are guaranteed authentic.​

Gifts & Packaging

We don’t include pricing on packing slips. Add a gift note at checkout when available.

We use protective packaging suitable for the garment and destination; limited pieces may include special collateral.

Bulk & Trade

Yes—events and corporate requests welcome. Email : info@thewhitecollarproject.com with quantities, deadlines, and destinations.

Support

We typically reply within 1–2 business days (Mon–Fri, UK time). During drops, allow extra time.

Didn’t find your answer?

Email : info@thewhitecollarproject.com